FAQ
Do you have a question? We have the answer.
Admission to the casino
What are the entry requirements for the casino?
To visit the Korona Casino, as well as any other casinos in Slovenia, you must be at least 18 years old and present a valid identification document upon entry. Minors are not allowed to enter.
How does the casino operate?
The Korona Casino is open 24 hours a day, every day of the year.
Follow us on our website or social media for the latest updates and fresh announcements.
What do I need to enter?
You need to register at the casino reception with a valid ID (passport, identity card, or driving licence) before entering the casino. You will not be allowed to enter the casino with an invalid ID or a copy of your ID.
Is there a fee to enter the casino?
Admission to the casino is always free of charge.
Izjema je silvestrovo, ko je vstop plačljiv in lahko sprejmemo le omejeno število obiskovalcev.
What kind of clothes can I wear?
There is no dress code. However, neat clothing is recommended. Shorts, flip-flops, and sportswear, as well as headgear are not welcome. There is however no need to wear an evening dress.
Can a minor enter the casino if accompanied by parents or another adult?
No, in accordance with the legislation of the Republic of Slovenia, minors are not allowed to enter the casino under any circumstances, not even if accompanied by parents.
Other questions regarding the casinos
What are the payment methods in the casino?
We accept VISA, DINERS, EUROCARD-MASTERCARD cards, and all major currencies at current exchange rates.
Are there phone charging stations available in the casino?
Yes, the casino offers several charging stations for phones.
What kind of games are available?
You can check the full selection of games and the minimum and maximum bets on them here.
Do you organize casino tournaments and other promotions?
The casino is known for its wide variety of gaming tournaments both at table game and slot machines, as well as prize games, and other promotions. Check the current events here.
Do you have high-stakes tables?
The Park offers the possibility of higher stakes both at gaming tables and slot machines. However, there is no separate area (privé) intended for high-stakes gaming. More information: gaming tables t +386 4 587 82 43, slots t +386 41 645 056.
Do you have a loyalty program for your guests?
In our company, we have the Privilege Club loyalty program, which includes the Park as well as other centers and hotels. We reward all of your spending.
Can I smoke near the slot machines?
While playing on slot machines, you can smoke in the outdoor gaming area, Open Air. Inside the casino, several indoor smoking lounges are available, but smoking is not permitted elsewhere in the casino.
Entry Restrictions
I have been banned from entering the casino. What does that mean?
In accoradnce with the legislation of the Republic of Slovenia, the casino reserves the right to deny entry to players or visitors who who violate casino rules or house regulations. Such prohibitions are issued by casino staff, and their duration depends on the severity of the offense. Minor offenses may result in short-term bans (from one month to a year), while more severe offenses, including any attempt at cheating, may result in a lifetime ban. Guests who have been banned can request the revocation of the ban by submitting a written request on a special form or by sending a letter addressed to the casino management. The management reviews each case and decides whether the request can be granted.
Can I issue a self-ban from entering the casino?
Yes, in accoradnce with the legislation of the Republic of Slovenia every casino guest has the option to voluntarily issue a self-exclusion. To request a self-exclusion, contact casino staff—usually at the gaming tables or slot machines—who will provide you with the necessary form after verifying your identification. You can specify the duration of the self-exclusion, ranging from 6 months to 3 years. The casino will then forward the form to the Gaming Control Department of the Financial Administration of the Republic of Slovenia, which will notify all other license holders in Slovenia. This means that the self-exclusion will apply to all casinos in Slovenia for the selected duration and cannot be revoked early. It automatically expires on the date specified on the form. You can request a self-exclusion only in person at the casino.
Who should I contact if I have problems with excessive gambling?
If you notice you are struggling with excessive gambling, or if family members express concern, we encourage you to address the issue immediately. You can reach out to your host or the Privilege Point, where they will guide you through all available options and refer you to trained professionals.
Privilege Club
What is the Privilege Club and how can I join?
In our company, we have the Privilege Club loyalty program, which includes Park as well as other centers and hotels. We reward all of your spending.
Can I join online?
Currently, you can only join the club in person at the centre. The exception is the online casino, where you can register remotely. You can also express your intent to join when booking a hotel online and immediately reserve a room at a discounted rate. The membership process will be completed upon your visit to the casino.
What are the benefits?
The full list of benefits can be found here.
How many points do I need for a particular service?
Points you collect can be redeemed for services, including gaming, accommodation, food, and beverages. You can check how many points are required for specific services on the points price list.
I lost my Privilege card. How can I get a new one, and what happens to the points on it?
In the event of a lost card, contact staff at the Privilege Point during your next visit. They will either return your lost card or issue a new one, with all previously earned benefits and points transferred to the new card.
How can I spend my accumulated points?
Points can be redeemed for gaming, food, accommodation, or spa services. Learn more here.
How can I use points for gambling?
Points can be redeemed for gaming under the following conditions.
Does the money I win remain on the Privilege card?
Yes, My Privilege registration requires membership in the loyalty club. In the app, you can view your points balance, the benefits you are entitled to, receive personalized offers and invitations, and book rooms at club prices.
Ali moram biti član kluba Privilege Club, da se lahko registriram v spletno aplikacijo My Privilege?
Ja, predpogoj za registracijo v My Privilege je članstvo v klubu zvestobe. V aplikaciji najdete svoje stanje točk, ugodnosti, ki vam glede na stanje točk pripadajo, različne personalizirane ponudbe in vabila, rezervirate pa lahko tudi sobo po klubski ceni.
Where can I register for My Privilege?
Members of the club can register for the app on the My Privilege website, where you can also find a video tutorial for registration.
Where can I check my points balance?
You can check your points balance and benefits anytime in the My Privilege app, at the centre’s information kiosk, or the Privilege Point.
How long do my Privilege points last?
Points are valid indefinitely as long as you visit and collect points at Hit Universe of Fun centres at least once a year. If a guest does not visit in a calendar year, points are deleted after one year. We send an email or SMS notification before deleting points to give you ample warning.
Where can I get additional information about the Privilege Club?
Dodatne informacije dobite na točki Privilege.
Urnik:
SUNDAY – THURSDAY| 12.00 – 1.00
FRIDAY – SATURDAY | 12.00 – 2.00
SUNDAY | 10.00 – 1.00
Contact:
t +386 4 587 82 39 | marketing.korona@hit.si
Entertainment
Is there an admission fee for entertainment programs?
Viewing most of the programs is free for casino guests. Only certain high-profile events and the New Year’s Eve ticket require payment. Ticket sales for paid events typically start about a month before the event. Tickets can be purchased at the Privilege Point in the casino or on the website www.korona-kranjskagora.com.
Can a person under age attend the entertainment program in the Teaterevent hall?
No, the Teater event hall is part of the casino, so minors are not allowed entry.
Parking and access
Where can I park?
Gostom hotela in igralnice so na voljo BREZPLAČNA parkirna mesta ob igralnici in hotelu (zgornje, srednje in spodnje parkirišče).
Do I need to purchase a Slovenian vignette to visit the centres?
Vinjeta ni potrebna, ko izberete pot iz Italije (preko Trbiža – Tarvisio), iz Avstrije preko Korenskega sedla, iz Nove Gorice preko prelaza Vršič ali iz smeri Jesenic. Za prihod iz Avstrije preko Karavanškega tunela ali po avtocesti iz Ljubljane pa boste potrebovali slovensko vinjeto.
Navigation to the entertainment centres
What transportation options do you recommend for getting to your centre?
V odvisnosti od tega, od kod prihajate, vam svetujemo različne možnosti prihoda do centra Korona:
AVTO
Rezervirajte svoj samoplačniški prevoz od/do Korone: marketing.korona@hit.si,
t 04 587 80 00 / 800 781 716
LETALO
Bližnja letališča:
- Trst |180 km
- Benetke Treviso | 240 km
- Benetke Marco Polo | 240 km
- Ljubljana – Brnik | 66 km
- Celovec (Klagenfurt) | 63 km
- Dunaj (Wien) | 360 km
- Graz | 198 km
VLAK
Bližnje železniške postaje:
- Železniška postaja Jesenice: 23,2 km (30 minut)
Info: t 04 294 23 29 - Železniška postaja Tarvisio Boscoverde: 18,7 km (20 minut)
Is parking subject to payment?
Parkiranje na parkiriščih centra Korona je za goste centra brezplačno.
Do you offer secure bike storage?
Yes, a bike storage reservation is required when booking a hotel room. The bike storage is free of charge; however, space is limited (we can accommodate only a certain number of bikes). Info: +386 4 587 82 00.
Do you have electric car charging stations?
V centru Korona nimamo polnilnic za električne avtomobile. Te so na voljo na destinaciji Kranjska Gora. Dodatne informacije vam bomo z veseljem posredovali na hotelski recepciji.
Do you have your own transportation service, and if so, how does it work?
Lastne prevozne službe za organizacijo plačljivih prevozov v centru Korona nimamo. Gostom, ki imajo v centru Korona gostitelja, le ti uredijo prevoz, ki je na voljo proti plačilu s točkami.
Hotel
How can we book a room at the hotel?
The best offer is available for direct booking* through our website (when submitting a request for Privilege Club membership). Reservations can also be easily made through our booking service:
- naše rezervacijske službe: t 080 71 12
- hotelske recepcije: t + 386 4 587 82 00
When can I check in, and when do I need to check out?
Check-in is available from 2pm, and check-out is until 11am.
Until when can I cancel my reservation without fees?
You can cancel your reservation without a fee up to1 days before the scheduled arrival. For later cancellations you need to cover the accommodation costs.
Until when can I cancel my reservation without fees?
Members are entitled to cash discounts for direct bookings: Silver cardholders get 10% (online booking), Gold 20%, and Black 50%. Additionally, we organize promotions for club members, offering better rates in points and sending special accommodation offers. Even if you are not a club member yet, you can express your intent to join and book a room with a 10% discount. Your membership will be finalized upon registration at the hotel.
Do you offer extra cribs for children?
Yes, a prior reservation is required. We provide baby cribs to our guests free of charge.
An additional bed is available for a surcharge for children aged 3 and older.
več na povezavi (hotelski cenik).
Are pets allowed in the hotel?
Na povpraševanje sprejemamo v naš hotel tudi pse manjše rasti.
Dodatno plačilo za hišnega ljubljenčka znaša 10 € na ljubljenčka na dan.
Ker imajo morebiti ostali gostje hotela alergije na živalsko dlako ter moramo upoštevati tudi njihove želje ter zdravstvene razloge, je območje gibanja kužkov v hotelu omejeno le na določeno nadstropje in omejeno število sob.
Small dogs are accepted in our hotel upon request.
The additional fee for a pet is €60 per pet for the entire stay.
This fee includes a dog bed, food and water bowl, and deep cleaning of the room after your departure.
To accommodate guests who may have pet allergies or other concerns, the areas where dogs can move within the hotel are limited.
Do you offer room service?
Da, hotel ponuja sobno strežbo. Sobno strežbo si lahko naročite za zajtrk med 8.00 in 10.00.
Postrežnina znaša 5 €. V ostalih terminih 24/7 je možno naročiti sobno strežbo preko Teater bara (t 04 587 82 54).
Do you have connecting rooms?
Ne, v hotelu Korona nimamo povezanih sob.
Do you have smoking and non-smoking rooms?
No, all rooms in Hotel Korona are non-smoking. However, some rooms have a balcony where smoking is allowed.
Do you have rooms suitable for disabled persons?
The hotel has one room specially adapted for guests with disabilities.
Can I book multiple rooms at once? How can I book several rooms for a larger group of guests?
For any specific requirements or preferences, we recommend booking directly through our booking service.
Specifične potrebe in želje je najbolje reševati direktno. Zato vam svetujemo, da sobo rezervirate preko naše rezervacijske službe oz. pišite na hotel.korona@hit.si.
Are there any additional charges or fees applied to the room price?
The only extra cost is the tourist tax, which varies by municipality in Slovenia. In Kranjska Gora, where the Korona is located, the tourist tax is €2.5 per person per day.
Can I book a room with Privilege points?
Yes, you can pay for your room at Park with points if your loyalty card balance allows it. Make sure to inform the receptionist before making the payment.
Is breakfast included in the price?
Yes, the price includes bed and buffet breakfast (all-you-can-eat).
Do you offer laundry or ironing services?
Storitve pranja, likanja in kemičnega čiščenja se izvedejo izven hotela proti doplačilu od ponedeljka do petka v dopoldanskem času.
Is online booking cheaper?
We guarantee the best price for direct online reservations. Club members can also use points to pay for rooms.
How do I know if my online reservation is confirmed?
After making a reservation, you will receive a confirmation email.
Is the casino located inside the centre?
Yes, the casino with live games and slot machines is located inside the centre.
Is there parking near the hotel?
Pred hotelom oz. okoli centra Korona se nahaja brezplačno parkirišče.
Is the pool indoor or outdoor?
V centru Korona ni bazena. Gostom hotela Korona je na voljo brezplačen vstop v bazene bližnjih hotelov Hit Alpinea (Ramada Resort in Kompas) v Kranjski Gori in bazene hotela Špik v Gozd Martuljku.
Which cards can I use in the casino, and which in the hotel?
V hotelu in restavracijah sprejemamo vse kartice (VISA, DINERS, EUROCARD-MASTERCARD). V igralnici sprejemamo vse kreditne kartice, razen American Express.
We accept all cards at our hotels and restaurants. In the casino, we accept all credit cards except American Express.
Is Wi-Fi available?
Yes, free Wi-Fi is available throughout the entire centre.
What time is breakfast served?
For hotel guests, breakfast is served in the restaurant between 7am and 10am, and upon request, it can also be delivered to your room (subject to service fee).
Is a table reservation required for a buffet meal?
V samopostrežni restavraciji Garden rezervacija mize ni potrebna. Restavracija je relativno hitro pretočna in tudi ob najbolj obremenjenih dneh lahko relativno hitro pridete do obroka. Priporočamo rezervacijo ob vikendih in praznikih.
V samopostrežni restavraciji Panorama rezervacija mize ni potrebna. Restavracija je relativno hitro pretočna in tudi ob najbolj obremenjenih dneh lahko relativno hitro pridete do obroka.
Are the hotel and restaurants available to children and underage guests?
Unlike the casino, where minors are not allowed, the hotel restaurants Montana and Garden and the hotel itself are accessible to minors when accompanied by adults.
Ali je za hotelske goste centra Korona vstop v bazen in savne centra dobrega počutja Spa Perla v centru Perla brezplačen?
V centru Korona deluje manjši, a zato bolj intimen center dobrega počutja. Nahaja se v zadnjem nadstropju hotela, od koder se odpirajo čudoviti pogledi na središče Kranjske Gore. V udobnih počivalnikih si lahko odpočijete in se osvežite po savnanju v finski ali infrardeči savni, nato pa s sproščanjem nadaljujete v brbotajočem masažnem bazenu.
Center dobrega počutja je odprt vsak dan od 12. do 21.30 ure. Za hotelske goste je obisk spa centra brezplačen med 12.00 in 19.00 uro. Med 19.30 in 21.30 je možen zasebni zakup spa centra. Ob plačilu 60 € za zasebni zakup spa centra prejmete tudi krožnik mešanega sadja, kozarec penine in romantično dekoracijo. Za rezervacijo in vse informacije se obrnite na osebje hotelske recepcije.
t 04 587 82 00.
During my visit to the centre, I lost a certain item. Who should I contact?
Pokličite na +386 4 587 82 00 ali pišite na hotel.korona@hit.si.
Call us on +386 5 336 26 18 or write to us at hotel.korona@hit.si.
Kje je lokacija hotela?
The hotel is located within the casino entertainment centre Korona at Vršiška cesta 23, 4280 Kranjska Gora.
Where are the nearest airports?
Bližnja letališča:
- Trieste |180 km
- Venice/Marco Polo | 240 km
- Venice/Marco Polo | 240 km
- Ljubljana – Brnik | 66 km
- Klagenfurt | 63 km
- Wien | 360 km
- Graz | 198 km
Where are the nearest train stations?
Nearby train stations:
- Železniška postaja Jesenice: 23,2 km (30 minut)
Info: t 04 294 23 29 - Železniška postaja Tarvisio Boscoverde: 18,7 km (20 minut)
Does the hotel have conference halls and rooms?
Korona nima lastnih konferenčnih dvoran. V sklopu igralnice je večnamenska prireditvena dvorana Teater, kjer vam lahko ponudimo organizacijo tako poslovnega kot družabnega dela dogodka. Več možnosti za organizacijo konferenc ali team buildingov vam je na voljo v našem 4 km oddaljenem Hotelu Špik v Gozd Martuljku. Za več informacij se obrnite na marketing.korona@hit.si.
Spa Korona
How should guests who are not staying at the hotel pay for the service?
Guests not staying at our hotel are kindly asked to pay for the service before the treatment is conducted. We accept cash and credit card payments.
When do I need to cancel the reservation to avoid a fee?
We ask you to cancel your reservation at least three (3) hours before your appointment. If you fail to do so, we will charge you for the service, although it will not be actually rendered.
What are the rules regarding children's entry to the centre?
Otrokom do 1 leta starosti vstop v center ni dovoljen. V bazen lahko med 9. in 15. uro vstopajo le otroci, ki so starejši od enega leta in bivajo v hotelu (v spremstvu staršev ali skrbnika). V območje savn lahko vstopajo starejši od 14 let.
Children under 12 months are not allowed in the Spa centre. Only children staying at the hotel, who are older than one year, are allowed to enter the pool area if accompanied by their parents or responsible adults (between 9am and 3pm). Only persons older than 14 years are allowed to enter the saunas.
Restavracija
Ali je za vstop v restavracijo potrebna registracija?
V času kosila lahko restavracijo obiščete direktno preko restavracijskega vhoda in tako vstop v igralnico in sama registracija nista potrebna. Med vikendi in v času večerij pa je vstop v restavracijo možen le preko igralniškega vhoda n je zato registracija obvezna.
Ali je restavracija na voljo tudi otrokom in mladoletnim gostom?
V restavracijo lahko med delovnikom v času kosil vstopajo tudi mladoletne osebe v spremstvu starejših. Zvečer in med vikendi pa je vstop v restavracijo omogočen le preko igralnice, zato mladoletni v tem času ne morejo.
Employment
What employment opportunities does Hit offer?
Hit has been one of the larger employers in Nova Gorica, Kranjska Gora, and other places in Slovenia for many years. It offers a wide variety of employment opportunities, with most of them in recent years being in the hospitality sector. You can contact us at any time and express your interest by signing up for our database of potential employees. We will be happy to send you information about suitable job openings. You can view the current list of available positions here.
Hours of Operation
What are the casino's hours of operation?
The casino is open 24 hours a day throughout the year.
When are the gaming tables open?
The gaming tables operate:
SUNDAY – THURSDAY | 2pm – 2am
FRIDAY | 2pm – 3am
SATURDAY | 2pm – 3am
Za morebitne spremembe urnika igralnih miz ob praznikih nas lahko spremljate na družbenih omrežjih in na naši spletni strani.
When does the Privilege Point operate?
Hours of operation of the Privilege Point:
MONDAY – THURSDAY | noon – 1am
FRIDAY & SATURDAY | noon – 2am
SUNDAY | 10am – 1am
Kdaj obratujeta restavraciji v centru Korona?
A-la carte Montana Restaurant
every day | noon – 2pm & 5pm – 10pm
Information and booking: (from 5pm): t +386 4 587 82 44
The Garden Self-service Restaurant
MONDAY – SATURDAY | noon – 2pm & 7pm – 9.30pm
SUNDAY | noon – 2pm & 6pm – 9.30pm
Information and booking: (from 5pm): t +386 4 587 82 44
Kdaj obratuje SPA center dobrega počutja v centru Korona?
SPA oz. manjši center dobrega počutja v centru Korona obratuje vsak dan:
• noon – 2pm
• 12pm – 4.30pm
• 5pm – 7pm
• 7.30pm – 9.30 (na voljo za zasebni zakup).
Information and booking: t +386 4 587 82 00 | hotel.korona@hit.si
Additional Questions
You still don't have the answer to your question?
Call us on +386 4 587 82 00 or write to us at marketing.korona@hit.si. Leave us your contact information. Follow us on social media @korona.kranjskagora.